Samsung in Los Angeles
Samsung has become a fixture in modern Los Angeles kitchens, especially the Bespoke line with its custom panels and the Family Hub refrigerators that anchor busy households. The common complaints are consistent. Refrigerator ice makers frost over or quit, evaporator fans ice up, washers develop drain and vibration faults, dryers stop heating, dishwashers leave water in the tub, and ranges lose elements, igniters or display boards. We see these patterns daily and carry the fixes.
As an independent service company we repair Samsung with genuine OEM parts and factory trained technicians, and we aim to finish in one visit. That includes current Bespoke models and older lines still working in homes across Southern California. Your visit starts with a $95 diagnostic, waived with your repair, followed by a written quote. Completed repairs carry the 3 Year Onyx Warranty covering parts and labor in writing, and we are open daily 7am to 7pm.
What we fix
Samsung repairs we handle every week.
Refrigerators
Ice makers that frost over or stop, evaporator fans that ice up, and cooling loss in the fridge or freezer section. Bespoke and Family Hub models are serviced with care around panels and screens.
Washers
Drain and spin faults, door lock errors, excessive vibration and leaks from worn pumps or hoses on front load and top load models.
Dryers
No heat, heating element and thermistor failures, and moisture sensor faults that end cycles with damp laundry.
Ranges and ovens
Surface element and igniter failures, doors that will not release after self clean, and display boards that go dark or unresponsive.
Dishwashers
Poor wash results, water left in the tub, leak sensor faults and drain pump failures.
Why Onyx
The care your kitchen deserves.
Factory trained specialists
Vetted, uniformed technicians certified across every major luxury appliance brand.
Genuine OEM parts
Only genuine components for the brand we are servicing, sourced direct. No aftermarket substitutes.
White glove home protection
Floors, stone, and cabinetry are draped and protected before a single panel comes off.
$95 diagnostic, waived with your repair
One flat diagnostic visit. Go ahead with the repair and the diagnostic costs you nothing.
Concierge scheduling
One point of contact, arrival windows kept, and updates by text or call, whichever you prefer.
Licensed and insured
Bonded and fully insured on every visit. Documentation ready on request.
Questions, answered
Before you call.
Do you service Samsung appliances?
We do, as an independent company. Onyx is not affiliated with or authorized by Samsung. Our factory trained technicians repair Samsung refrigeration, laundry, cooking and dishwashers across Los Angeles every day, including the Bespoke line.
Will you use original Samsung parts?
Yes. We install genuine OEM parts matched to your model number, from ice maker assemblies to drain pumps and control boards.
How is the cost of a Samsung repair handled?
You pay a $95 diagnostic, which is waived with your repair. We quote the full job in writing before starting, so you approve the exact price.
What warranty do I get on the work?
The 3 Year Onyx Warranty covers your repair, parts and labor, in writing. Few shops stand behind Samsung work that long. We do.
The Onyx guarantee
The 3 Year Onyx Warranty, parts and labor, in writing.
A $95 diagnostic, waived with your repair, and 24 years on luxury appliances behind every visit.
Other brands we service
A different badge on the door?
See every brand we service across Los Angeles & Southern California.
Same day service · Los Angeles & Southern California
Your peace of mind is one call away.
One number, and it is handled, from diagnosis to a kitchen that simply works again.
$95 diagnostic, waived with your repair.